← Back to the home page

Delete your MOTEVE account

You can delete your MOTEVE account yourself at any time, in the mobile app or on the web. Deleting it is permanent and cannot be undone.

In the mobile app

  1. Open the Profile tab.
  2. Under Privacy, tap Delete account.
  3. Type DELETE to confirm, then tap Delete my account for good.

On the web

  1. Sign in at moteve.hu.
  2. Open Profile.
  3. Under Privacy, choose Delete account.
  4. Type DELETE to confirm, then choose Delete my account for good.

If you cannot sign in

Write to [email protected] from your account's email address and ask us to delete the account.

What is deleted and what is kept

  • Deleted for good: your name, email address, phone number, profile photo, favourite studios and the studios' notes about you. Your login is removed and your upcoming bookings are cancelled.
  • Kept: your invoices and payments, as the law requires, but no longer linked to your account.

Data that must be retained by law and data needed for pending legal claims remain until the end of their retention period: accounting records for 8 years; booking, attendance, pass and payment data for 5 years; security and technical logs for 180 days. Deleted data disappear from backups as those are overwritten in the normal cycle.

The full detail is in the Privacy Notice.

If you sign in with Apple

When you confirm the deletion, Apple may ask you to approve once, so that MOTEVE can be removed from your Apple ID; after deleting your account, also remove MOTEVE under your Apple ID settings → Sign in with Apple. Here’s how.